At Websitze, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect when you visit websitze.com, submit an enquiry or use our website design and hosting services, and how we use, store and protect that information.
We aim to handle personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Websitze is a UK-based website design and hosting business operated by Chris Richards, a sole trader trading as Websitze.
Our website address is https://websitze.com.
For the purposes of UK data protection legislation, Chris Richards, trading as Websitze, is the data controller responsible for the personal information collected and processed in connection with our business.
We provide affordable website design services and optional website hosting for businesses throughout the United Kingdom.
If you have any questions about how we collect, use or protect your personal information, please contact us through our website:
When you contact Websitze or enquire about our services, we may collect the following information:
Your name
Your email address
Your business name
Your telephone number, if you choose to provide it
Your preferred website design
Your preferred hosting option
Details about your business or website requirements that you include in your message
Your confirmation that you have read and accepted our Privacy Policy
If you become a customer, we may also collect additional information necessary to provide our services, such as billing details, website content, domain information and hosting requirements.
Our website and hosting systems may also process technical information, such as IP addresses, browser information and server logs, for security, administration and troubleshooting purposes.
We ask that you do not include sensitive personal information in your enquiry unless it is genuinely necessary.
We use personal information only where we have a lawful basis for doing so under UK data protection legislation.
Responding to enquiries
When you contact Websitze, we use your name, contact details and enquiry information to respond to your questions, discuss your requirements and provide information about our services.
Our lawful basis is generally our legitimate interests in responding to business enquiries or taking steps at your request before entering into a contract.
Providing website design and hosting services
If you become a customer, we use your information to manage your order, communicate about your website, develop and launch your website, and provide any hosting services you have purchased.
Our lawful basis is generally the performance of a contract or taking steps before entering into a contract.
Payments and business records
We may use billing and transaction information to process payments, maintain accounting records and comply with applicable tax and legal requirements.
Our lawful basis is generally compliance with a legal obligation or performance of a contract, depending on the activity.
Website security and administration
We may process technical information to maintain our website, investigate technical problems, prevent misuse and protect our systems.
Our lawful basis is generally our legitimate interests in operating and securing our services.
Marketing communications
We will only send promotional emails where we have an appropriate lawful basis and comply with applicable electronic marketing rules. Where consent is required, we will request it separately and provide a way to withdraw it.
Submitting a website enquiry does not automatically mean you have agreed to receive marketing emails.
We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, loss, misuse and disclosure.
Website enquiry submissions
When you submit an enquiry through our website, the information you provide is stored within our WordPress website using Elementor’s form submission system.
Copies of your enquiry are also sent by email so that we can review your requirements and respond to you.
Website hosting and storage
Our website is hosted through HostNine reseller hosting services, with our primary hosting server located in Berkshire, United Kingdom.
Information submitted through our website, including customer enquiries, is stored within our WordPress website and may also be retained in business email accounts, backups and administrative records.
Although our primary website server is located in the UK, some service providers involved in operating our business may process information in other countries.
Where international transfers of personal information occur, we will take steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection legislation.
Security measures
We use appropriate security measures, which may include access controls, password protection, encrypted website connections, software updates and backups.
Access to personal information is limited to those who need it for legitimate business purposes.
Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including responding to enquiries, providing services and meeting our legal obligations.
Our normal retention periods are:
Enquiries: Where an enquiry does not result in a customer relationship, we normally retain the information for up to 12 months after our last communication.
Customer correspondence: We normally retain project-related correspondence for up to 2 years after completion, unless there is a legitimate reason to keep it longer.
Financial records: We normally retain invoices, transaction records and relevant accounting information for 6 years, or longer where required by applicable law.
Hosting customer records: We retain information necessary to provide hosting services while the service remains active. After termination, we retain relevant records only for an appropriate period to meet legal, accounting, security or administrative requirements.
Website backups: Personal information contained in backups is retained according to our backup rotation and deletion arrangements.
We may retain information for longer where necessary to comply with legal obligations, resolve disputes or establish, exercise or defend legal claims.
When information is no longer required, we take reasonable steps to delete it or securely dispose of it.
We do not sell your personal information to third parties.
We may share personal information with trusted service providers where necessary to operate our business and deliver our services.
These may include:
Website hosting providers
Companies providing the server infrastructure and technical services used to host our website or customer websites.
Email service providers
Email services
Our business email account, admin@websitze.com, is hosted through HostNine and accessed using Roundcube webmail.
When you submit an enquiry through our website, a copy of your message is delivered to our business email account so that we can review your enquiry and respond.
Email information may be processed by our hosting provider and by technical systems involved in delivering electronic messages.
We take reasonable measures to protect access to our business email accounts and retain correspondence in accordance with our data retention policy.
Payment processing
We offer customers the option to pay by bank transfer or, where available, through PayPal.
When you pay by bank transfer, payment information is processed by the banks involved in the transaction. We may retain relevant payment references and transaction details for accounting and administrative purposes.
If you choose to pay through PayPal, PayPal may process your payment details, billing information and transaction information in accordance with its own privacy policy.
Websitze does not need to receive or store your full payment card details when payments are processed through PayPal.
We retain appropriate payment and accounting records in accordance with our legal obligations and data retention policy.
Domain registration providers
Where we assist with domain registration or management, relevant contact information may need to be shared with the domain registrar or associated service providers.
Professional advisers and authorities
We may disclose information to accountants, legal advisers, regulators or other authorities where reasonably necessary or required by law.
We only share information where there is an appropriate reason to do so and seek to ensure that suitable data protection arrangements are in place.
Where personal information is transferred outside the United Kingdom, we will take steps to ensure that an appropriate lawful transfer mechanism or other applicable protection is in place.
Under UK data protection legislation, you may have the following rights in relation to your personal information:
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct personal information that is inaccurate or incomplete.
Right to erasure
You can request the deletion of your personal information in certain circumstances, subject to any legal or legitimate reasons we may have for retaining it.
Right to restrict processing
You may ask us to restrict how we use your personal information in certain circumstances.
Right to data portability
Where applicable, you may request that certain personal information be provided to you or transferred to another organisation in a structured, commonly used and machine-readable format.
Right to object
You may object to certain processing activities, including processing based on legitimate interests. You also have the right to object to direct marketing at any time.
Rights relating to automated decision-making
You have rights relating to certain decisions made solely through automated processing that produce legal or similarly significant effects.
Right to withdraw consent
Where we rely on your consent to process personal information, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before it.
How to exercise your rights
If you wish to exercise any of these rights, please contact us through our website at:
We may need to verify your identity before responding to certain requests.
We will normally respond to valid data protection requests within one month, subject to any permitted extensions under applicable law.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Our website uses cookies and similar technologies to support its operation and, where applicable, provide additional functionality.
Cookies are small text files stored on your device when you visit a website.
Necessary cookies
Some cookies are essential for the website to function correctly, including those used for security, basic functionality and remembering your cookie preferences.
These cookies do not normally require consent because they are necessary for providing the website services you request.
Optional cookies
Depending on the features and services enabled on our website, we may use optional cookies for purposes such as website analytics or additional functionality.
We use a cookie consent tool to manage visitor preferences. Non-essential cookies are configured not to load until the visitor has provided the appropriate consent.
Managing your cookie preferences
When you visit our website, you can use our cookie consent controls to accept or reject optional cookies and save your preferences.
You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.
Changes to cookie usage
We may update the cookies used on our website as our services develop. Where required, we will request consent before using new non-essential cookies.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection requirements.
When we make changes, we will publish the revised Privacy Policy on this page and update the date shown below.
We encourage visitors and customers to review this page periodically to stay informed about how we handle personal information.
Last updated: 7 November 2026
If you have any questions about this Privacy Policy, how we handle your personal information or your rights under UK data protection legislation, please contact:
Chris Richards, trading as Websitze
Email: admin@websitze.com
Website: https://websitze.com
Contact page: https://websitze.com/contact/
Please include sufficient information for us to understand your request. We may need to verify your identity before responding to requests involving personal information.
We will normally respond to valid data protection requests within one month, subject to any permitted extensions under applicable law.
If you are dissatisfied with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk