These Terms & Conditions explain the basis on which Chris Richards, trading as Websitze, provides website design and optional website hosting services.
They cover our website design packages, ordering process, payments, customer responsibilities, revisions, website delivery and hosting arrangements.
Please read these terms carefully before placing an order.
By placing an order with Websitze, you agree to the terms applicable to the services you purchase, provided these terms have been made available to you before the agreement is formed.
If you have any questions, please contact us at admin@websitze.com.
Websitze is a UK-based website design business operated by Chris Richards, a sole trader trading as Websitze.
Our website address is https://websitze.com.
We provide affordable website design services primarily for small businesses, sole traders and other organisations throughout the United Kingdom.
Our principal service is a fixed-price £299 website design package, based on a choice of website design styles that can be personalised to suit the customer’s business.
We also offer optional website hosting services, which are charged separately from website design.
The precise services included in each order will be those described in the agreed package and any written quotation or confirmation provided before work begins.
Services outside the agreed package may be available at an additional cost, subject to a separate quotation and customer approval.
Customers can contact Websitze by email at admin@websitze.com or through our Contact page at https://websitze.com/contact/.
Our standard website design package costs £299 and provides a professionally designed, personalised one-page website based on one of our available design styles.
The standard package includes:
A one-page website containing up to five content sections.
Information about up to six business services within the agreed page structure.
Personalisation using the customer’s business information, branding, colours, logo and supplied images.
A responsive design intended to work on desktop computers, tablets and mobile phones.
A customer enquiry form.
Basic on-page search engine optimisation (SEO), such as page titles, headings and relevant descriptive content.
One consolidated round of reasonable revisions to the agreed design.
Initial installation, testing and launch on compatible website hosting.
The standard package does not include:
Domain name registration or renewal fees.
Website hosting charges.
Additional website pages beyond the agreed one-page design.
Online shops, payment processing systems or appointment booking functionality.
Full professional copywriting, logo design or bespoke photography.
Bespoke software development, advanced integrations or complex custom functionality.
Ongoing website maintenance, content updates or technical support after launch, unless separately agreed.
Additional work
If a customer requests services outside the standard package, we will explain the additional work involved and provide a quotation before proceeding.
Any additional charges must be agreed before the relevant work is undertaken.
Search engine performance
Basic on-page SEO is included in the package. However, we cannot guarantee particular rankings, search engine traffic, enquiries or business results.
Package limitations
The standard package is intended for relatively straightforward small-business websites. If a customer’s requirements exceed the package limits, we may recommend a separately quoted service rather than proceeding under the standard £299 package.
Placing an order
Customers should contact Websitze to discuss their website requirements before making a payment.
We will review the proposed project and confirm the agreed scope, price and any additional services before accepting an order.
Submitting an enquiry does not create a binding contract or guarantee that we will accept the project.
Website design price and deposit
Our standard website design package costs £299.
Once the project requirements have been agreed and the order accepted, an initial deposit of £149.50 is payable before work begins.
The remaining balance of £149.50 becomes payable after the customer has reviewed and approved the completed website, including any agreed revisions, and before the website is launched.
Payment methods
We accept payment by bank transfer and may offer PayPal as an alternative payment method.
Payment instructions will be provided directly to the customer.
Customers should not make payments until Websitze has confirmed the order and issued the appropriate payment instructions.
Additional services
Domain registration, website hosting and any additional design or development work are charged separately from the standard website design package.
Any additional charges will be explained and agreed before the relevant work is undertaken.
Late or outstanding payments
We may postpone the start of work until the agreed deposit has been received.
We may also postpone website launch until the outstanding balance and any other agreed charges have been paid.
Where payment remains outstanding, we will contact the customer to discuss the situation before taking further action.
Invoices and records
We may issue invoices and retain appropriate transaction records for accounting, administration and compliance with applicable legal obligations.
Providing website information
Customers are responsible for supplying the information reasonably required to complete their website.
This may include their business name, contact details, service descriptions, website text, logo, photographs and other relevant content.
Unless separately agreed, the standard £299 website package does not include full professional copywriting, logo design or bespoke photography.
Accuracy of information
Customers are responsible for checking that the information they provide is accurate, up to date and suitable for publication.
This includes business contact details, descriptions of products or services, prices and any statements or claims made about their business.
Rights to supplied content
Customers must ensure that they own, or have appropriate permission to use, any text, images, logos or other materials they provide for inclusion on their website.
Customers must not knowingly supply material that infringes another person’s intellectual property rights or is unlawful.
Communication and feedback
Customers agree to respond to reasonable requests for information, clarification and feedback during the website development process.
Once a website is ready for review, customers should provide their requested changes together in one consolidated list wherever reasonably possible.
Domain names and hosting
Customers are responsible for arranging and maintaining a suitable domain name and compatible website hosting, unless they have separately purchased these services through Websitze.
Where necessary, customers must provide appropriate access or authorisation for website installation and launch.
Project delays
If required information, content, approvals or access details are delayed, the estimated website completion date may need to be revised.
We will communicate any significant changes to the expected schedule.
Cooperation
Customers agree to cooperate reasonably with Websitze throughout the project so that the agreed services can be delivered effectively.
Website development
Once the project has been agreed, the deposit received and the necessary information supplied, Websitze will begin developing the customer’s website using the selected design style.
The website will be personalised using the agreed business information, branding, images and content.
Development timescales
Any estimated completion date will depend on the agreed project requirements, the availability of customer-supplied materials and the timely receipt of feedback.
Unless expressly agreed otherwise in writing, estimated completion dates are not guaranteed deadlines. This does not affect any rights customers may have under applicable law.
Website review
When the initial website design is ready, we will invite the customer to review it and provide feedback.
The customer should check the website’s content, contact details, appearance and agreed functionality.
Included revisions
The standard £299 website package includes one consolidated round of reasonable revisions.
These revisions are intended to refine the agreed website design and may include reasonable adjustments to text, images, colours, spacing and other existing design elements.
Customers should provide their requested revisions together in a single list wherever reasonably possible.
Changes outside the agreed scope
Requests for additional pages, substantial redesigns, new functionality or work beyond the agreed package may require an additional quotation.
We will explain any proposed additional charges and obtain the customer’s agreement before undertaking chargeable extra work.
Corrections and statutory rights
The limit on included revisions does not restrict the customer’s legal rights if our services have not been provided with reasonable care and skill or do not meet other applicable contractual or statutory requirements.
Final approval and launch
Once the customer is satisfied with the website, we will request final approval.
The remaining agreed balance becomes payable following approval and before the website is launched.
After payment has been received, we will arrange the agreed website installation and launch, subject to the availability of suitable hosting, domain settings and any necessary access details.
Ownership of the completed website
Once the customer has paid all agreed website design charges in full, Websitze will transfer to the customer ownership of the original website design work and content created specifically for their project, to the extent that Websitze owns those rights and is legally able to transfer them.
This transfer does not include third-party software, licensed materials or intellectual property that Websitze does not own.
Customer-supplied materials
Customers retain ownership of their existing logos, photographs, text, branding and other materials supplied for use on their website.
By providing these materials, customers grant Websitze permission to use them as reasonably necessary to complete the agreed project.
WordPress, Elementor and third-party software
Websites may be developed using WordPress, Elementor and other third-party themes, plugins or software.
These products remain subject to their respective licences, terms and conditions.
Payment for website design does not automatically transfer ownership of third-party software or provide the customer with a separate licence to paid products.
Where premium software is used, continued access to updates, support or premium features may require an appropriate licence or subscription.
We will explain any known ongoing licence requirements relevant to the agreed website before the customer approves the project.
Website hosting and transfer
Customers are not required to purchase or continue using Websitze hosting.
Once the website has been paid for in full, customers may arrange to transfer it to another compatible hosting provider.
We will not impose restrictions on transferring the customer’s own website content and original design work, although third-party licence conditions and any separately agreed migration services may apply.
Websitze materials
Websitze retains ownership of its business name, branding, website content, reusable development tools and pre-existing materials that have not been specifically transferred to the customer.
Where such materials are incorporated into a completed customer website, Websitze grants the customer a perpetual, non-exclusive licence to use them as part of that website, subject to any applicable third-party rights.
Optional website hosting
Websitze offers optional website hosting for customers who wish to have their websites hosted through us.
Our standard hosting charges are:
£96 per year when paid annually.
£12 per month when paid monthly.
Hosting is a separate service and is not included in the £299 website design package.
Hosting services
Our hosting arrangements include suitable web hosting space, SSL support, email account facilities and regular server backups.
Hosting is provided using third-party server infrastructure. While we aim to provide a reliable service, uninterrupted availability cannot be guaranteed.
Hosting payments and renewals
Hosting charges are payable in advance for the agreed monthly or annual billing period.
We will communicate the applicable renewal arrangements and charges before the customer enters into a hosting agreement.
Any automatic renewal or recurring payment arrangement will be disclosed and agreed in advance.
Cancellation of hosting
Customers may request cancellation of their hosting service by emailing admin@websitze.com.
Our standard hosting cancellation arrangement requires 30 days’ written notice.
Where the required notice has been given, hosting will end on the agreed cancellation date, taking account of the applicable billing period and any statutory rights.
Payments already made for hosting are not normally refunded for unused portions of an agreed billing period, except where required by law or otherwise agreed.
We will confirm the cancellation arrangements and any outstanding charges with the customer.
Domain names
Domain registration and renewal charges are separate from website design and hosting fees.
Where we assist with domain registration, the domain should be registered in the customer’s name wherever the relevant registrar permits.
Customers are responsible for maintaining their domain registration and ensuring renewal fees are paid when due.
Website transfers
Customers are free to use another compatible hosting provider.
Where a customer wishes to move their website, we will provide reasonable cooperation with the transfer of their website files and data, subject to applicable security requirements and any separately agreed migration work.
Customers should arrange the transfer of their website and any required email data before their existing hosting service ends.
Backups and customer data
Regular server backups are provided as part of our hosting arrangements.
However, backup availability and successful restoration cannot be guaranteed in every circumstance.
Customers are encouraged to maintain independent copies of important website content and business information.
Hosting suspension and termination
Where hosting charges remain unpaid, or a website presents a significant security or legal risk, we may need to suspend or terminate the affected hosting service.
Where reasonably practicable, we will provide notice and an opportunity to resolve the issue before taking such action.
Nothing in these terms limits any statutory rights that apply to the customer.
Requesting cancellation
Customers who wish to cancel a website design project should contact Websitze as soon as possible by emailing admin@websitze.com.
Please include the business name and sufficient information to identify the project.
We will acknowledge the cancellation request and explain the next steps.
Cancellation before work begins
Where a project is cancelled before development work has started, we will review the circumstances and refund any deposit or other payment to which the customer is entitled.
Where applicable, statutory cancellation rights will take precedence over our standard contractual arrangements.
Cancellation after work has started
Where a customer cancels after website development has begun, we will assess the circumstances individually.
For cancellations outside any applicable statutory cooling-off period, we may take account of the work already completed, reasonable costs incurred and the agreed contractual terms when determining any payment due or refund available.
Any amount retained or charged must be lawful and fair. The £149.50 deposit is not automatically non-refundable.
We will explain the outcome of our assessment to the customer.
Consumer cancellation rights
Where a customer is legally classified as a consumer and enters into a qualifying distance contract, they will normally have a statutory right to cancel within 14 days of entering into a service contract.
If the customer expressly requests that services begin during the statutory cancellation period, the customer may be required to pay a proportionate amount for services supplied before cancellation, where the applicable legal requirements have been met.
Where the service has been fully performed during that period, the statutory cancellation right may be lost only where the relevant legal conditions have been satisfied.
We will provide the required cancellation information and obtain any necessary express request or acknowledgement before beginning work during a statutory cancellation period.
Business customers
Where a customer purchases services wholly or mainly for business purposes, consumer cooling-off rights will not generally apply.
Cancellation requests from business customers will be assessed in accordance with the agreed contract and applicable law.
Refunds
Where a refund is due, we will explain the amount and arrange payment within the timeframe required by applicable law.
Cancellation of hosting
Cancellation of optional website hosting is covered separately in Section 7 of these Terms & Conditions.
Statutory rights
Nothing in this section excludes or restricts any cancellation, refund or other rights that cannot lawfully be excluded.
Our responsibilities
Websitze will provide its website design services with reasonable care and skill and in accordance with the agreed project requirements.
We will take reasonable steps to ensure that the completed website functions as agreed at the time of delivery.
Website performance
We cannot guarantee that a website will operate without interruption or that every technical issue can be prevented.
Website performance may be affected by hosting services, internet connectivity, software updates, third-party plugins and circumstances outside our reasonable control.
Search engine rankings and business results
Although our standard website package includes basic on-page search engine optimisation, we do not guarantee particular search engine rankings, website visitor numbers, enquiries, sales or other commercial results.
Third-party services
Websites may rely on third-party products and services, including WordPress, Elementor, hosting providers, domain registrars and plugins.
These services may be subject to separate terms, licences and technical limitations.
We are responsible for our own contractual obligations but cannot guarantee the continued availability or unchanged operation of independent third-party services.
Customer-supplied content
Customers are responsible for the accuracy, legality and appropriate permissions relating to materials they provide for publication.
This does not remove our responsibility for work that we undertake or for obligations imposed on us by law.
Ongoing maintenance
Unless a separate maintenance agreement has been purchased, the standard website design package does not include ongoing website updates, security monitoring, content changes or technical maintenance after launch.
Any agreed hosting service is separate from ongoing website maintenance.
Limits on liability
Our liability will be determined in accordance with the agreed contract and applicable law.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
Nothing in these terms affects a consumer’s statutory rights, including applicable rights relating to services not performed with reasonable care and skill.
Any proposed financial limit on liability must be expressly agreed and must comply with applicable law.
Personal information
Websitze collects and processes personal information where necessary to respond to enquiries, manage customer orders, provide website design and hosting services, process payments and meet applicable legal obligations.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Privacy Policy
Further information about the personal information we collect, how we use it, how long we retain it and the rights available to individuals is provided in our Privacy Policy.
Our Privacy Policy is available at:
https://websitze.com/privacy-policy/
Customer website data
Where Websitze provides website hosting or has access to personal information collected through a customer’s website, the respective data protection responsibilities of Websitze and the customer will depend on the services provided.
Where Websitze processes personal data on behalf of a customer, appropriate data processing terms will be agreed where required by law.
Security
We take reasonable technical and organisational measures to protect personal information handled in connection with our services.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
Contact
Questions about privacy or the handling of personal information can be sent to admin@websitze.com.
Changes to these Terms & Conditions
Websitze may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated version will be published on our website.
Changes will not automatically alter the terms of an existing customer agreement. Any changes to an existing agreement will be handled in accordance with that agreement and applicable law.
Governing law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to customers in other jurisdictions.
Nothing in these terms removes a consumer’s right to bring proceedings in a court that has jurisdiction under applicable law.
Questions and complaints
If you have any questions about these Terms & Conditions or are dissatisfied with any aspect of our services, please contact us.
We will review your enquiry or complaint and aim to respond within a reasonable period.
Business details
Websitze is operated by Chris Richards, a sole trader trading as Websitze.
Website: https://websitze.com
Email: admin@websitze.com
Contact page: https://websitze.com/contact/
